Strategic Processes

Strategic Management (DE)

Code Procedure Passing date
DE-01 P1 Strategic planning and development 08/04/2015
DE-02 P1 Monitoring and measurement
Annex 1: Indicator File
Annex 2: Indicator Request
Annex 3: Indicators Dashboard
DE-03 P1 Management Review System
Annex 1: Management Review System Report


Quality management and continuous improvement (MC)

Code Procedure Passing date
MC-02 P1 Complaints, Suggestions and Congratulations Management
Annex 1: Electronic Form for Complaints, Suggestions and Congratulations
Annex 2: Complaints, Suggestions and Congratulations Answers Format
MC-05 P1 Stakeholders satisfaction measurement
Annex 1: Annual plan for the users satisfaction evaluation
Annex 2: Data sheet


Key Processes

Academic Management (AC)

Code Procedure Passing date
AC-0104 P1 Entry and Admission 10/06/2016
AC-0201 P1 Enrolment 10/06/2016
AC-0401 P1 Certificates Issue 10/06/2016


Teaching (DO)

Code Procedure Passing date
DO-0101 P1 Design, verification, modification and accreditation of official degrees 10/06/2016
DO-0102 P1 Degrees monitoring and improvement 26/07/2013
DO-0103 P1 Degree suspension and termination 26/07/2013
DO-0201 P1 Teaching planning and development 21/12/2018
DO-0202 P1 Degrees promotion 26/07/2013
DO-0203 P1 Students orientation and suppot to specific educative support needs 26/01/2022
DO-0204 P1 External academic internships management 26/07/2013
DO-0205 P1 Mobility management 26/07/2013
DO-0301 P1 Public information and accountability 01/12/2020


Support Processes

Staff Management (PE)

Code Procedure Passing date
PE-01 P1 ASS management 21/12/2018
PE-02 P1 AS management 21/12/2018


Document Management (XD)

Code Procedure Passing date
XD-01 Documents control 26/07/2013
XD-02 Registers control 26/07/2013


Infrastructure Management (IA)

Code Procedure Passing date
IA-01 Facilities and resources management 19/11/2019