Procedures

Strategic Processes

Strategic Management (DE)

Code	Procedure	Passing date
DE-01 P1	Strategic planning and development	08/04/2015
DE-02 P1	Monitoring and measurement	24/10/2023
DE-03 P1	Management Review System Annex 1: Management Review System Report	08/04/2015

 

Quality management and continuous improvement (MC)

Code	Procedure	Passing date
MC-02 P1	Complaints, Suggestions and Congratulations Management Annex 1: Electronic Form for Complaints, Suggestions and Congratulations Annex 2: Complaints, Suggestions and Congratulations Answers Format	08/04/2015
MC-05 P1	Stakeholders satisfaction measurement Annex 1: Annual plan for the users satisfaction evaluation Annex 2: Data sheet	01/12/2020

 

Key Processes

Academic Management (AC)

Code	Procedure	Passing date
AC-0104 P1	Entry and Admission	10/06/2016
AC-0201 P1	Enrolment	10/06/2016
AC-0401 P1	Certificates Issue	10/06/2016

 

Teaching (DO)

Code	Procedure	Passing date
DO-0101	Design, verification, modification and accreditation of official degrees	24/10/2023
DO-0102	Degrees monitoring and improvement	24/10/2023
DO-0103 P1	Degree suspension and termination	26/07/2013
DO-0201 P1	Teaching planning and development	21/12/2018
DO-0202 P1	Degrees promotion	26/07/2013
DO-0203 P1	Students orientation and suppot to specific educative support needs	26/01/2022
DO-0204 P1	External academic internships management	26/07/2013
DO-0205 P1	Mobility management	26/07/2013
DO-0301 P1	Public information and accountability	01/12/2020

 

Support Processes

Staff Management (PE)

Code	Procedure	Passing date
PE-01 P1	ASS management	21/12/2018
PE-02	AS management	24/10/2023

 

Document Management (XD)

Code	Procedure	Passing date
XD-01	Documents and registries control	24/10/2023

 

Infrastructure Management (IA)

Code	Procedure	Passing date
IA-01	Facilities and resources management	19/11/2019